Additional Fees

Electronic funds received

£0.35 per transaction (payable day after transaction is authorised)

Electronic funds sent

£0.35 per transaction (payable day after transaction is authorised)

Inactivity fee

Fee per card after 120 consecutive days – £2.00 per month

Decline fee

ATM or POS for insufficient funds – £1.00


Fee for any replacement/additional physical card – £7.00
Fee for any replacement/additional virtual card – £1.50

ATM withdrawal

£3.00 per withdrawal

Foreign ATM transactions

Fee for non-GBP ATM withdrawals £3.00 + 2.5% of withdraw amount.
NOTE: ATM providers may raise additional charges.

False chargeback fee



Transaction charge inbound – £15
Transaction charge outbound – £25
Payment remediation activities – £35


No penalty within the initial 14 day cancellation period.
Thereafter fee payable equivalent to the remaining 12-month subscription
at the time of cancellation.


The Viola Business Online Business Current Account is available to businesses with a turnover of up to £2 million per annum. Some exceptions may apply, but these will be assessed on a case by case basis.

The Limits for your Prepaid Debit Card are as follows:

Point of Sale
ATM Limits
Card Load